Frequently Asked Questions
Everything you need to know about your Level One gear.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. International orders can take 10-15 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed apparel. Items must be returned in their original packaging with all tags attached to be eligible for a full refund.
How do I know which size to order?
Each product page features a detailed size guide with measurements. Our apparel generally follows a standard athletic fit, but we recommend sizing up if you prefer a looser, street-style look.
Is your apparel ethically sourced?
Yes, Level One is committed to sustainability. We partner with manufacturers who prioritize fair labor practices and use high-quality, eco-friendly fabrics in our production lines.
Can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.